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Frequently Asked Questions

Company, Product, Resellers and Pricing

Orders and Payments

Shipping


Company, Product, Resellers and Pricing

Q. Can I trust Everlast Welding products?

A. Everlast Welders and Plasma Cutters have a very good name in the Continental USA, Alaska and Canada. The products are very good. Check the various online welding forums and you'll find favourable comment on our products and our service. Problems can occur with any manufacturer, Everlast Welders stand behind their products and their reputation.

Everlast Welders are distributed in Australia and New Zealand by Everlast Welders Australia Pty Ltd, ABN 38 606 881 118.

We have a 30-day money back guarantee.

We stand behind your product warranty and Everlast Power Equipment, Inc. stand behind us.

Q. There a lot of welders available, particularly from online retailers. Why should I buy an Everlast Welder or Plasma Cutter?

A. You can see any number of welders on Ebay etc. You can often buy perfume or a deck chair from the same site. We know. because we tracked many of them as part of our due diligence prior to establishing Everlast Welders in Australia. Many have been and gone. Maybe some have come back as another name.

There are also a number of sellers that concentrate on welding products, and they know their products. We are not going to knock them or their products but we know no one has better products anywhere near our price range.

Everlast Welders only sell welders and related equipment. They design and specify all Everlast welders and plasma cutters then supervise production in ISO 9000 certified facilities. They select only leading brand-name accessories such as torches and test them thoroughly for compatibility and suitability.

All Everlast welders and plasma cutters sold in Australia use genuine Siemens/Infineon IGBT power chips and modules.

Make sure you are comparing apples and apples, some stick welders are the old transformer type. The same goes for cheap MIG welders. If you're a pro, you'll appreciate the quality of Everlast Welders. If you are not a pro, you need the advanced features of Everlast Welders to improve and simplify your welding.

Well designed, fully warranted, fully supported products come at cost, but you'll be pleasantly surprised how much more you will get for that little extra.

Q. Do you offer pricing assistance to TAFE students and Men's Sheds?

A. If you are a TAFE student needing welding equipment, call us for an assistance discount and advice on the best products for your needs. Our Technical Director for Welding Products, Ted Small, has been a TAFE teacher for over 30 years.

We also provide a discount to Men's Sheds affiliated with MensSheds Australia Ltd. Please call to discuss your requirements.

Q. How good is the warranty on Everlast welders and plasma cutter?

A. The simple answer is: it is the best available. Check the details by reading our warranty document.

Q. How can I become an Everlast Welders Reseller?

A. We do intend to appoint more associates. If your customers, workmates, friends, or club members respect you as a very competent welder, it might be well worth your while contacting us. You may be aware that consumer protection laws can make it both difficult and onerous to sell products, especially potentially dangerous products. We take care of all that. Your referrals deal directly with us. We remit you a nice fee to make it worth your while without you having legal responsibility.

You'll find we are pretty fussy, but you won't know if you qualify until you ask.

Q. My Everlast Welders product has a problem. Who do I contact?

A. We are here to help. Please see our Contacts page for details including after-hours. Make sure you have downloaded your manual and have it in front of you before you call.


Orders and Payments

Q. How do I place an order?

A. You can call us for product selection advice and model availability, then we can process an order for you. If you know what you want it would help us keep prices down by you entering an online order using our website. Either way, if you are new to us, you will need to have paid us before we will ship. Our online order processing is fully integrated with our warehousing system. If a product you chose is low or out of stock, we will warn you not to proceed to the Checkout. Please call to confirm availability.

Q. How can I pay?

A. We have two payment methods, the no-cost way and the easiest way, it is your choice. We like to keep our prices to you as low as possible and paying the banks a whopping 2.5% of our sales doesn't help. If you can help us by spending a few extra moments transferring the funds to our bank account we will reward you with our list price. We understand some people need to use their credit card, if you are one of them, please understand we need to pass our most of that cost to you, 2%. As you are probably aware, many organisations now charge a credit card surcharge.

We choose to use PayPal because our regular bank wanted to charge a substantial setup fee before they would allow us to give them 2.5% on our sales – banks, don't you just love them! To use PayPal you don't have to do anything special. It is pretty simple, they are very secure and trustworthy, and we never see any of your credit card details – ever.

Q. How can I cancel an order?

A. Please call us as soon as you can. If you paid by bank transfer we will refund 100% of your money as soon as it reaches our account. If you paid by credit card you may have lost that 2.5% they charge us and it may take a little longer.

If your order has already been dispatched, you will need to pay for the freight both ways.

If you want to cancel because you want a larger machine, please contact us.


Shipping

Q. Can I pick up my Everlast Welder?

A. Yes, sort of.

We thoroughly check and test every individual machine before it leaves our Port Macquarie facility. If you want to pick up from Port Macquarie then please call.

Q. Who will deliver my Everlast Welder?

A. We use TNT Road Express for all deliveries. We will advise you by email of a tracking number for your shipment and you can monitor the status on www.tntexpress.com.au using their Track and Trace facility.

Q. How long will it take to deliver my Everlast Welder?

A. You can estimate delivery times by using the TNT Road Express www.tntexpress.com.au web site. The sender location is Port Macquarie NSW 2444.

Q. My Everlast Welder seems to have been damaged by the carrier. What procedure should I follow?

A. If the package has obvious damage we hope you drew this to the attention of the driver and it was noted by him/her. Either way, take photos of the package.

Check the contents for damage and again take photos. You should have already downloaded and read your user manual. Test the machine as soon as possible, and if there are problems, you must report them to us within a maximum of 48 hours and provide the photos and a report on the problem(s). Failure to do this will really limit our ability to make a claim on your behalf.

Q. What if I am not at home for the delivery?

A. The carrier will leave a calling card. It will be up to you to contact and coordinate re-delivery.


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